Chesnara Life Online Health Services
Access health and wellbeing support 24/7
Chesnara Life Online Health Services
Access health and wellbeing support 24/7
Existing former HSBC Life Protection Policyholders remain eligible for Online Health Services. These are provided by our partners, Square Health. If you need expert medical assistance and support, then access benefits through the Chesnara Life MyHealth app.
If you need to download the app from the app store
Please read below for the summary of benefits and benefit allowances.
What does Online Health Services do for you?
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Our app-based service provided by Square Health provides a range of benefits, such as expert medical assistance and wellbeing support with no consultation fees.
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For existing policyholders including their partners, benefits are automatically included with all Life Protection and CI Cover policies. Children also qualify for certain benefits as well.
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Lets you proactively manage your health with fast access to medical experts, via your mobile app.
About our partner, Square Health
Square Health was founded by practising doctors with more than 25 years of experience within the healthcare sector.
As a result, Square Health now provides expert medical services using the latest online technology.
The network includes over 5,000 UK-based medical professionals, including doctors and healthcare specialists. Full details can be found at squarehealth.com
Who can benefit?
| You as a Policy holder | Your partner | Your dependent under the age of 16 | Your dependent between 16 and 23 | Yearly Allowance* | |
|---|---|---|---|---|---|
| Digital GP and Prescription Services | ✓ | ✓ | ✓ | ✓ | Unlimited |
| Health Check** | ✓ | ✓ | 1 | ||
| Mental Health Support | ✓ | ✓ | ✓ | 8 | |
| Remote Physiotherapy | ✓ | ✓ | 8 | ||
| Second Medical Opinion | ✓ | ✓ | ✓ | ✓ | 2 |
* You can share your allowance with eligible family members by adding them to your account within the app. Your annual allowance starts when you receive your initial invite to register and is refreshed on this date each year.
**You have 1 Health Check allowance per year; this can be used by you or your partner, but not both.
Getting Registered
Download and open the Chesnara Life MyHealth app.
Select ‘Forgot Password’ on the Sign In page of the app using your email address as your username.
Follow the instructions in the email that is sent to you to reset your password within 24 hours.
If you don’t reset your password within 24 hours just repeat the process using ‘Forgot Password again.
Once logged in to the app, follow the instructions to complete your profile.
If you experience any issues, you can contact Square Health by emailing chesnaralife@squarehealth.com.
Alternatively, if you would prefer to talk to someone, simply call Square Health directly on 0330 113 8959.
Useful documents
*Chesnara Life Online Health Services are not part of the insurance cover. We have the right to change or remove these services at any time. This won’t affect your insurance.