Chesnara Life Online Health Services
Access health and wellbeing support 24/7
Chesnara Life Online Health Services
Access health and wellbeing support 24/7
Existing former HSBC Life Protection Policyholders remain eligible for Online Health Services. These are provided by our partners, Square Health. If you need expert medical assistance and support, then access benefits through the HSBC Health app.
If you need to download the app from the app store
Please read below for the summary of benefits and benefit allowances.
What does Online Health Services do for you?
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Our app-based service provided by Square Health provides a range of benefits, such as expert medical assistance and wellbeing support with no consultation fees.
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For existing policyholders including their partners, benefits are automatically included with all Life Protection and CI Cover policies. Children also qualify for certain benefits as well.
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Lets you proactively manage your health with fast access to medical experts, via your mobile app.
About our partner, Square Health
Square Health was founded by practising doctors with more than 25 years of experience within the healthcare sector.
As a result, Square Health now provides expert medical services using the latest online technology.
The network includes over 5,000 UK-based medical professionals, including doctors and healthcare specialists. Full details can be found at squarehealth.com
Who can benefit?
| Chesnara Life (former HSBC Life) Life Protection | Chesnara Life (former HSBC Life) Critical Illness / Life and Critical Illness | Chesnara Life (former HSBC Life) Critical Illness Plus / Life and Critical Illness Plus | Your partner | Your dependent under the age of 16 | Your dependent between 16 and 23 | Yearly benefit allowance limits | |
|---|---|---|---|---|---|---|---|
| Digital GP and Prescription Services | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | Unlimited |
| Second Medical Opinion | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 2** |
| Remote Physiotherapy | ✓ | ✓ | ✓ | ✓ | 8** | ||
| Health Check | ✓ | ✓ | ✓ | ✓ | 1* | ||
| Mental Health Support | ✓ | ✓ | ✓ | ✓ | ✓ | 8** |
*We want to point out that your Health Check allowance for a joint policy is one per year for each policyholder. For a single policy, the 1 per year allowance can be used by either you or your partner, but not both.
**Your allowances are shared between all family members who have access.
Getting Registered
Download and open the HSBC Health app and accept Square Health’s Terms and Conditions.
Once your policy is live you will get an email from Square Health with your registration details.
Log in and change your password within 24 hours.
If you haven’t changed your password within 24 hours select ‘Forgot Password’ on the Sign In page of the app using your email address as your username.
You will then receive an email with a temporary password which you can use to log in.
Once logged in to the app, follow the instructions to complete your profile.
If you experience any issues, you can contact Square Health by emailing chesnaralife@squarehealth.com. Alternatively, if you would prefer to talk to someone, simply call Square Health directly on 0330 113 8959.
A new Chesnara Life App is coming soon, Square Health will email you when it’s ready to download.
Useful documents
*Chesnara Life Online Health Services are not part of the insurance cover. We have the right to change or remove these services at any time. This won’t affect your insurance.
The trade marks HSBC, the Hexagon and all similar variations and trade marks belong to HSBC Group Management Services Limited and are used under licence.