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Making a claim

Making a claim

A claims record to be proud of

Following the transfer to Chesnara Life, we are proud to maintain our excellent claims records, which remain a core part of our service. Here are some of our highlights:

We have been helping people protect their families for over 36 years**. During this time we have paid:

*Source: Chesnara Life Claims data from 1st January to December 31st 2024

**Since Chesnara Life (UK) Ltd (formerly HSBC Life) started doing business in 1988

How to make a claim

Your client, or you on behalf of your client, can make a claim by:

Email: support@chesnaralife.co.uk

Telephone: 0333 207 5563

9am – 5.30pm Monday to Friday (excluding public holidays)

Writing: Chesnara Life (UK) Ltd, PO Box 1053, St Albans, AL1 9QG

To help us to continually improve our service and in the interests of security, we may monitor and/or record your, or your client’s, communication with us.

Our 3 step tele claims service

STEP 1: Your client registers a claim.

STEP 2: Your client speaks directly with a Personal  Claims Adviser, who takes the details over the phone. There are no lengthy claim forms to complete! Your client signs the consent form digitally.

STEP 3: We gather evidence and assess the claim against the Policy Terms and Conditions. Our claim decision is communicated to the customer by phone.

Claims FAQs

Key resources